Refund policy

Return & Exchange Policy

We want you to love your purchase! Please read our policy before placing your order.

  • We do not offer refunds.
  • We accept exchanges only within 7 days of the delivery date or purchase date.
  • Items must be unworn, unwashed, free of odors, with original tags attached, and in their original condition.
  • Customers are responsible for all shipping costs associated with exchanges.
  • Once your exchange is received and inspected, we will issue store credit or exchange your item based on availability.

Final Sale Items

  • All mesh outfits
  • Swimsuits
  • Bodysuits
  • Accessories
  • Sale/Clearance items
  • Gift cards
  • Digital products

These items cannot be returned or exchanged.


Shipping Policy

We work hard to get your order out as quickly as possible.

  • Orders placed Monday–Friday ship same day or next business day.
  • Orders placed on weekends are processed and shipped on Tuesday.
  • Delivery typically takes 1–5 business days, depending on the shipping method selected and the carrier.
  • Shipping times are estimates and are not guaranteed.
  • Once your package has been accepted by the shipping carrier, Lianne’s Kollection Boutique is not responsible for shipping delays, lost packages, or carrier issues. Please contact the shipping carrier directly for delivery updates.

Contact Lianneskollection@gmail.com for any questions! 


Pickup Policy

We offer convenient in-store pickup.

  • Most pickup orders are ready the same day.
  • Please allow 30 minutes to 1 hour for order preparation depending on store volume.
  • If you need your order sooner, please contact us before placing your order.
  • Pickup orders will be held for 7 days unless other arrangements have been made.
  • Orders not picked up after 7 days with no communication will be returned to inventory, and the payment will be forfeited.


Pre-Order Policy

Items marked as Pre-Order are not currently in stock.

  • Estimated processing time is 4 business days to 2 weeks.
  • If your order contains both in-stock and pre-order items, your order may ship together once all items are available unless otherwise arranged.
  • Pre-order dates are estimates and may change due to supplier or shipping delays.


Product Information

  • All items shown on our website are currently available in-store, and all in-store inventory is available online.
  • The only exception is items clearly marked as Pre-Order.
  • Please read each product description carefully before purchasing.
  • If you have questions about sizing, fit, or materials, contact us before placing your order. We’re happy to help!


Order Cancellation Policy

  • Orders cannot be canceled once they have been processed or shipped.
  • If you need to make changes to your order, contact us immediately. We will do our best to accommodate your request before fulfillment begins.


Damaged or Incorrect Orders

If you receive the wrong item or an item that is damaged, please contact us within 48 hours of delivery with:

  • Your order number
  • Photos of the item
  • Photos of the packaging

We’ll work with you to resolve the issue as quickly as possible.

These policies are comprehensive, professional, and cover the situations that most Shopify stores encounter while still matching how you run Lianne’s Kollection Boutique.